Telephone Support is available 12 hours a day - 8 AM - 8 PM EST when a technician is available Monday - Friday
Call - 315-264-4411 0r 315-361-1507
Email us at firstname.lastname@example.org
- Field Services can be scheduled for parts of all 7 days a week
- Warranty Services on CWAH Business Pro full support systems are provided at no charge - for labor, parts, or RMA postage during the three years of the original warranty.
- CWAH has a very low component or system failure rate, but in the need of extended repairs will attempt to provide a substitute computer to be used for normal operations until the system to be repaired is returned to the client.
- Warranty Services on CWAH parts, assemblies, peripherals, components are provided with manufacturer's warranties only. After the first 30 days, shipping costs, labor costs, and other incidental costs are the responsibility of the client
- Lahor is currently established at $40 an hour for shop OR field work.
- Trip fees are not charged unless the client specifically insists on a service call that cannot be scheduled to minimize the costs of transition mileage and labor for CWAH technicians who must be paid for the travel time and mileage, The maxium trip fee will be assessed at 35 cents a mile for the trip one way and for 1/2 the standard hourly rate to cover the lost labor paid to the the technician travelling to do the work.